PNW Fitness Membership Code of Conduct and Club Policies

All club policies are subject to change. Reasonable effort will be made to provide adequate notice to Members when policies or rule changes are adopted. These policies are not intended to regulate every occurrence at PNW Fitness. Club management reserves the right to take any action necessary to protect the Club and ensure the safety, access, and enjoyment of Club Members and Staff.

Glossary: Terms defined in this glossary are capitalized throughout this document when used in their defined context.

Guardian: Parent or legal guardian of a minor
Guest: Any non-member that has purchased or been given temporary access to our facility
Lobby Area: Reception and entrance area where food is permitted
Member: Any person that has an active membership with PNW Fitness
Patron: Member, Guest, staff, or other user of the facilities or services we offer
Peak Hours: Approximately 11am-2pm every day and 4pm-6:30pm on weekdays or when highest utilization is expected or observed
Removal of Privileges: Termination of membership, denial of entry, banning, and/or removal from the facility
Service Animals: Dogs and miniature horses individually trained to perform tasks for people with disabilities
Staff-only Areas: Designated areas restricted to PNW Fitness employees
Workout Equipment: Strength training machines, free weights, cardio equipment, and related accessories

As a condition of use of the facilities at PNW Fitness, Patrons agree to adhere to the following rules and responsibilities:

Equal Opportunity Policy. PNW Fitness welcomes and maintains memberships without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, gender identity, or age. It is our policy that no conduct by club personnel shall discriminate based on any of these classifications. All Members have full and equal access to club facilities. Any Member who believes they have experienced unfair treatment should report to management at pnwfitness@pnw-fitness.com.
Respect and Conduct. Patrons shall treat others with respect and fairness. Discrimination, harassment, bullying, or hate speech is strictly prohibited. First violations will result in a warning or immediate Removal of Privileges if deemed appropriate; second violations will result in immediate Removal of Privileges. Baseless or malicious accusations under this policy may result in immediate Removal of Privileges.
Age Requirements. Minors under 14 years old are not permitted. Ages 14-15 are allowed with Guardian signed consent and must be under Guardian or personal trainer supervision at all times while using gym equipment. Ages 16-17 are allowed free use of gym equipment with Guardian signed consent.
Membership Access and Sign-In. Members must sign in on each visit using their assigned barcode, name, or phone number. Replacement cards are available for a fee of $5.00 plus tax.
Guest Privileges. Guests may access the facility at management's discretion after signing our liability waiver and are subject to the standard Guest fee and all club policies.
Hours of Operation. Our hours and days of operation are posted on the premises and may change including but not limited to holidays, seasons, Member usage, maintenance requirements, construction/upgrading/remodeling of the facility, weather, and unsafe operating conditions. When possible, advance notice of hour changes will be provided.
Recurring Services. To purchase or utilize any recurring services, you will need an active Membership.
Payment Fees. A fee will be applied immediately after a failed charge or returned payment for any dues or recurring payments. It is the Patron's responsibility to keep payment information current and notify us of any changes.
Collection Policy. Member accounts that miss payments will be denied facility access after 60 days of delinquency and may be sent to collections after 90 days. Members remain liable for all outstanding balances regardless of access restrictions.
Hygiene and Attire. We ask Patrons to maintain appropriate hygiene, including regular hand washing, showering and use of deodorant/antiperspirant. Clean workout attire and proper footwear are required. Jeans and cargo pants are not allowed as they damage the upholstery. Heavily fragranced products are discouraged.
Facility Behavior. Equipment must be used responsibly and wiped down after use. Patrons are encouraged to carry a workout towel and must use towels when sitting on benches, equipment, or any other surfaces for hygiene purposes. Patrons must re-rack weights, return used equipment promptly, and not monopolize equipment - especially during Peak Hours when others may be waiting. Noise must be kept to reasonable levels; dropping/slamming weights unnecessarily may result in additional fees for damages.
Group Classes. Access to group classes is first-come-first-served. Patrons participating in group fitness classes must follow instructor guidance at all times and use only equipment provided or approved by the instructor. Disruptive behavior or failure to follow instructor directions may result in removal from the class and potential Removal of Privileges.
Privacy and Safety. Video and/or photography of Patrons without their consent is prohibited and may result in immediate Removal of Privileges. Use of Staff-only Areas is not allowed. Report unsafe behavior or damaged equipment immediately.
Solicitation Policy. Patrons are prohibited from soliciting business, selling products or services, distributing promotional materials, or conducting any commercial activities on the premises without prior authorization. This includes personal training services, nutritional products, fitness programs, or any other goods or services. Violations may result in immediate Removal of Privileges.
Cell Phones and Electronics. Personal music must be played through headphones. Phone calls should be kept brief and quiet. Cellphone use is prohibited while on strength equipment.
Locker Rooms. Lockers are available on a first-come, first-served basis and Patrons must provide their own locks. Lockers may only be used while actively working out in the facility. Any locks left overnight will be cut at the Patron's expense. Twenty-four hour locker storage is only permitted for private lockers available for rent. Unauthorized belongings may be removed nightly and discarded or donated. For safety and security reasons, authorized personnel have the right to open and inspect lockers when deemed necessary. PNW Fitness is not responsible for lost, stolen, or damaged property..
Lost and Found Policy. Items found in the facility should be turned in to the front desk. Lost items will be held for 60 days before being donated to charity. Due to the volume of similar items, we cannot identify items over the phone - you must visit in person to claim lost property. PNW Fitness is not responsible for replacing or compensating for lost items.
Food and Beverages. Outside beverages are permitted but open containers must be kept away from Workout Equipment to prevent spills and damage. Food is heavily discouraged past the Lobby Area and not permitted near the Workout Equipment.
Prohibited Items. Glass containers, disruptive items (Speaker, noisemakers, bright lights, etc), damaging materials (glitter, paint, oils, chalk, etc.), weapons of any kind, illegal substances and paraphernalia, alcohol, smoking, and vaping are not permitted in our facility.
Animal Policy. In accordance with the Americans with Disabilities Act, Service Animals are welcome throughout the facility. Pets, emotional support animals, and therapy animals are not permitted beyond the Lobby Area. Handlers of Service Animals are responsible for maintaining control of their animal at all times and for any damage or cleanup required. Service Animals that are disruptive, aggressive, or not housebroken may be asked to leave. PNW Fitness is not responsible for injuries to Service Animals that may occur due to the nature of gym equipment and activities.
Emergency Procedures. In an emergency situation, Patrons must follow staff instructions and directions. Patrons must evacuate promptly when requested and should not use elevators during fire alarms.
Staff Interaction. No Patron shall directly reprimand any Employee, Fitness Instructor, Personal Trainer, or Manager. Any concerns regarding service, safety, or facility issues must be submitted directly to management at pnwfitness@pnw-fitness.com or through the front desk.
Rule Enforcement. Failure to comply with these policies may result in suspension or Removal of Privileges. Such Removal does not relieve the Member of any outstanding payment obligations.

Code of Conduct Updates. The full Code of Conduct is maintained at pnw-fitness.com/policies. Policies may be updated periodically, and continued use of the facility constitutes acceptance of any changes.

Account Freeze Policy

Members may freeze their account for any reason for up to 6 months per calendar year. During the freeze period, standard billing is replaced with a $10/month freeze fee. Freezes run from billing date to billing date and must be for a minimum of 1 month at a time.

Freeze requests must be submitted by email at least 5 business days before the billing cycle you wish to freeze, though 30-day notice is requested. Members may unfreeze their account before the specified end date, but a prorated charge will apply for the remaining days in that billing cycle. Annual fees will continue to bill as scheduled despite any active freeze.

To freeze your membership, email customerservice@abcfinancial.com with CC to pnwfitness+freeze@pnw-fitness.com with the following information:

Desired freeze duration (Billing cycle to billing cycle)
Full name
Agreement number (Find it in your sign-up email, online account, or call our front desk to get it)
Phone number
Address

If you do not receive confirmation of your request within 3 business days, please call (206) 322-2322 during operating hours to ensure your request was received and is being processed.

fob? Our front desk can look you up by name, phone number, and ID. We recommend keeping our contact info in your phone for easy check-in.

Facilities & Equipment
Are your facilities clean? Absolutely! Cleanliness and hygiene are top priorities at PNW Fitness. We maintain a rigorous cleaning schedule throughout the day, with staff regularly sanitizing high-touch surfaces and equipment. We also provide cleaning supplies and towels throughout the gym for members to wipe down equipment after use. Our locker rooms, showers, and all facility areas are cleaned multiple times daily. We take pride in maintaining a clean, safe environment for all our members.
Do you provide towels? We do not offer towel service so we recommend that you bring your own towels. We do have small and medium towels for sale at the front desk if needed.
Is there parking available? We do have parking available in the garage below our building and offer 2hr validation during weekdays. Please check our Parking Information for more details.
Do you have lockers and are they free? We offer free day use lockers, though we ask that you bring your own locks. Private lockers are available for rent if you would like 24hr storage.
Do you have showers and changing rooms? Yes, we have clean, well-maintained locker rooms with showers and changing areas.
What equipment do you have? We're proud to offer a comprehensive selection of professional-grade fitness equipment! Our facility features:
Cardio Equipment (60+ machines):

21 treadmills (Precor & Matrix)
17 elliptical machines (Precor & Matrix)
6 AMT (Adaptive Motion Trainers)
Various bikes (recumbent, upright, and hybrid)
Rowing machines (Concept 2 & Matrix)
Stair climbers and step mills

Strength Training (65+ pieces):

Complete range of Life Fitness, Hammer Strength, and Matrix strength machines
Full selection of barbells, dumbbells, and kettlebells
Olympic squat racks and power cages
Bench press stations (flat, incline, decline, adjustable)
Cable machines and functional trainers
Leg press, leg extension, and leg curl machines
Lat pulldowns, seated rows, and pullup/dip stations

Functional Training & Accessories:

Life Fitness Synergy 360 functional training systems
TRX suspension trainers and resistance bands
Medicine balls, stability balls, and resistance straps
Dedicated stretching and core training area
Group fitness studio with sound system

All equipment is commercial-grade from trusted brands like Life Fitness, Precor, Matrix, Hammer Strength, and Concept 2, ensuring reliability and variety for all fitness levels.

Group Fitness Classes
Do I need to sign up for classes in advance? Most classes are first come first served and limited by the space available, though we may implement sign-ups for consistently popular classes as needed.
What should I bring to class? Most equipment is provided. We recommend bringing water and a towel. Our mats are a bit different than what you may be used to, so feel free to bring your own if you prefer. Specific classes may have additional requirements.
Are classes included in my membership? Yes! The majority of our group classes are included as part of your membership with the MaxBurn series being the only exception.

Personal Training
Do you offer personal training? Yes! Our certified trainers offer one-on-one sessions, small group training, and specialized programs.
How do I schedule a personal training session? Contact our front desk or speak with any of our trainers to purchase a package or schedule a session.
Do you offer complimentary fitness assessments? Yes! Your initial Training Assessment is included as part of any Monthly or Paid in Full membership.

Health & Safety
Do I need to sign a waiver? Yes, all members and guests must complete a waiver before using the facility.
What's your cleaning policy? We clean equipment regularly throughout the day and ask members to wipe down equipment after use. Cleaning supplies are available throughout the gym.
Do you have an AED and trained staff? Yes! A portion of our staff is AED and CPR certified and will be able to respond in an emergency.
What if I have a medical condition or injury? Please consult with your doctor before starting any exercise program and inform our staff of any limitations.

Technology & Amenities
Do you have WiFi? At the moment we do not offer WiFi throughout the facility.
Can I charge my phone? We don't currently have dedicated charging stations.
Do you have a mobile app? We do not have a mobile app, but you can access your account through our online portal.
Do you sell snacks, drinks, or supplements? Yes! We sell a variety of energy, hydration, and protein drinks as well as an assortment of snacks available for purchase at our front desk.

Policies & Etiquette
What's your dress code? Athletic attire and closed-toe shoes are required. Tank tops and workout shorts are welcome. Clothing, accessories, and other items with hate speech or harmful graphics are not permitted.
Can I take photos or videos in the gym? For privacy reasons, please ask permission before photographing or filming, and be mindful of other members in the background.
What's your policy on cell phones? Please keep conversations brief and use headphones for music or videos. Phone use is not permitted on strength training equipment.
Can I bring my own equipment? Small personal items like resistance bands or yoga mats are generally okay. Please check with staff about larger equipment. PNW Fitness is not responsible for lost or damaged personal equipment.

Contact & Support
How can I update my membership information? Contact our front desk in person, by phone at 206.322.2322, or through your online account at pnw-fitness.com
What if I have a complaint or suggestion? We welcome feedback! Speak with any staff member, email us at pnwfitness@pnw-fitness.com, or ask to speak with management.
How can I stay updated on gym news and events? Follow us on social media and check our calendar for regular updates about classes, events, and gym news.

Account Cancellation Policy

There is no fee to cancel your membership, but we require 30 days' notice before the billing cycle in which you wish to cancel. Any membership may be canceled within 3 days of signup without penalty. Month-to-month memberships may be canceled at any time after the initial 3-day period, however sign-up and annual fees are non-refundable.

Memberships Paid in Full (1-month, 6-month, 12-month, etc.) are entirely non-refundable and cannot be canceled early outside the 3-day period, but are non-recurring and will not automatically bill again.

To cancel your membership, email customerservice@abcfinancial.com with CC to pnwfitness+cancel@pnw-fitness.com with the following information:

Reason for cancellation (to help us improve our services)
Full name
Agreement number (Find it in your sign-up email, online account, or call our front desk to get it)
Address
Phone number
Billing date to be canceled by (must be at least 30 days away)

If you do not receive confirmation of your request within 3 business days, please call us at (206) 322-2322 during operating hours to ensure your request was received and is being processed.

21 treadmills (Precor & Matrix)

17 elliptical machines (Precor & Matrix)

6 AMT (Adaptive Motion Trainers)

Various bikes (recumbent, upright, and hybrid)

Rowing machines (Concept 2 & Matrix)

Stair climbers and step mills

Strength Training (65+ pieces):

Complete range of Life Fitness, Hammer Strength, and Matrix strength machines

Full selection of barbells, dumbbells, and kettlebells

Olympic squat racks and power cages

Bench press stations (flat, incline, decline, adjustable)

Cable machines and functional trainers

Leg press, leg extension, and leg curl machines

Lat pulldowns, seated rows, and pullup/dip stations

Functional Training & Accessories:

Life Fitness Synergy 360 functional training systems

TRX suspension trainers and resistance bands

Medicine balls, stability balls, and resistance straps

Dedicated stretching and core training area

Group fitness studio with sound system